Perform necessary data collection at customer site.

Respond to routine customer requests.

Provide technical support and execute basic tool installation/upgrade test plans.

Familiarity with customer use case.

Understand what information is considered proprietary and what can be made available to customers

Learn KT systems, customer’s processes, and standards. 

Work on well-defined objectives or tasks of limited scope.

Follow standard practices and procedures in analyzing problems. Receives some guidance in planning and execution of tasks

Requirements: